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Veterinary Receptionist
Veterinary Receptionist

Product Price: £276.00
Registration Fee: £30.00

Product Code: ABC-VREC

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Description Course Details
This four modules programme is designed to be the most comprehensive and relevant course available anywhere. It is written by an experienced veterinary surgeon with additional material contributed by an experienced veterinary nurse, both people who know what they need of someone who is frequently the face of the practice. It will equip the student with the essential knowledge to fill the post of receptionist and provide them with a distinct advantage when applying for such work.

Module 1 Customer Care and Basic Administration

  • Customer service
  • Answering the telephone
  • Taking Client Details
  • Making appointments
  • Dealing with Difficult Clients
  • Data Protection
  • Card payment security
  • Confidentiality
  • Lost and found
  • Prescription Requests and handling drugs
  • Over the counter medications
  • Prescription Requests
  • Insurance and Claims
  • Pre-existing conditions, exclusions and premium costs
  • Pre-authorisation and direct claims
Module 2 Neutering for the Veterinary Reception

  • Neutering
  • Male and Female reproductive physiology
  • Male dog and the Bitch
  • Phantom pregnancies
  • Pre or post season spays
  • Tomcats and Queens
  • Spaying while in season and during pregnancy
  • Spaying while feeding kittens
  • Flank versus midline
  • Feral colonies
  • Benefits of neuterin cats
  • The male rabbit (Buck) and the Doe
  • Feeding before and after surgery
  • Castration
  • Spay
  • Post-op checks
  • Booking in an animal for neutering
Module 3 Vaccination and Euthanasia for the Veterinary receptionist

  • What is a vaccine?
  • Dog vaccines
  • Cat vaccines
  • Ferret vaccines
  • Bird vaccines
  • Common client Vaccination questions
  • Pet Travel Scheme
  • Veterinary Receptionist’s role in euthanasia
  • Timing of Euthanasia Appointments
  • Gaining Informed Consent
  • Payment for Euthanasia
  • Disposal Choices
  • Burial
  • Cremation
  • Sympathy Cards
Module 4 Judging Urgency and Timing of Appointments and Veterinary Out of Hours Provision

  • Judging Urgency and Timing of Appointments
  • Indicators of Urgency or Emergency
  • Urgent Appointment
  • Emergency Appointment
  • Fitting and collapse
  • Respiratory problems
  • Body shape and demeanour
  • Skin and Membrane colour
  • Loss of appetite
  • Lameness
  • Bleeding
  • Bite wounds
  • Traffic accidents (RTAs)
  • Whelping
  • Infectious disease
  • Commonly seen Emergencies
  • Rabbits
  • Out of Hours Service provision for the Veterinary Receptionist
  • Veterinary obligations
  • Referral to out-of-hours care

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