Refunds and credits policy

Refunds and credits policy

On the rare occasions when students cannot continue their studies a refund may be made subject to the following conditions:

1. Registration fees paid in respect of Compass, and other awarding bodies are not refundable.

2. No module notes or books are returnable

3. Any books supplied will be charged at retail value.

4. Any module notes provided will be charged at a rate appropriate to the price band for the course, prices available on request.

5. Any module that has had work submitted for marking will be deemed to have been completed (even if returned for re-submission) and charged at the full rate.

6. No charge will be made for postage.

7. Any bank charges related to payments received or collected will be deducted from any refund awarded. The right is reserved to levy an administration charge in all cases.

8. Any claim for a refund must be made within 28 days of the first module being despatched unless there are exceptional circumstances in which case each claim will be individually considered but no guarantees are given. In the unusual event of exceptional circumstances being agreed there is a sliding scale of refundable amounts up to six months after which refunds will not be considered under any circumstances.

9. Any student wishing to change course will not be required to re-register and will be able to transfer any funds paid (subject to conditions 2-6) at any stage within 6 months of the despatch of their first module.

It should be emphasised that claims for refund are very rare (less than 1 in 300 registrations at the last count) and these are usually due to the student’s circumstances changing dramatically as would be the case in serious long term ill health. Before asking for a refund after the 28 day period students are reminded that they have bought a product which, like any other product, cannot be returned for a refund after 28 days simply because you have decided that it no longer suits your requirements.

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